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Terms & Conditions

•Pounce ‘n Play Dog Walking LLC agrees to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Pounce ‘n Play Dog Walking LLC, unless arising from gross negligence on the part of Pounce ‘n Play Dog Walking LLC.

•Pounce ‘n Play Dog Walking LLC cannot be held responsible for pets that cause damage to furniture, carpet, flooring/woodwork, walls, etc. while sitter/walker is not present.

•Pounce ‘n Play Dog Walking LLC cannot be responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.

•Pounce ‘n Play Dog Walking LLC cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.

•Pounce ‘n Play Dog Walking LLC shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed the sitter/walker to allow outside while sitter/walker is not present. This includes clients with dog/cat doors and outdoor pets.

•Pounce ‘n Play Dog Walking LLC does not accept responsibility or liability for any client’s pets that escape, are injured, become lost or fatally injured or otherwise, when pets are left outdoors or given access to a fenced in area. This includes electronic, wood, metal, and all other fence types.

•The client understands that all pets must have a veterinarian and must be up to date on the rabies vaccination. Client will provide Pounce ‘n Play Dog Walking LLC with a current vaccination history.

•Pounce ‘n Play Dog Walking LLC does not accept aggressive pets. Client agrees to be responsible for all costs (including, but not limited to, medical care, attorney fees, etc.) if client’s dog should bite another person or animal.

•Pounce ‘n Play Dog Walking LLC will not walk unruly or untrained dogs or dogs that choke themselves on their leash or harness. All dogs must be walked on a leash or harness, no exceptions.

•If pets exhibit aggressive behavior that poses a risk to the walker or prevents them for caring for the pet, service will not be provided, and client or client’s emergency contact will resume care.  

•Pounce ‘n Play Dog Walking LLC will not be responsible for any keys the client has asked to be mailed.

Payment Arrangement: Payment is due the first day of service. An invoice will be emailed to you prior to the start of service. In the event of additional unforeseen costs such as food or supplies, payment is expected within 5 days of the completion of services or a late charge of $25 will be applied. Unforeseen purchases of supplies or other items will also incur a $25 travel charge. Payment by cash, check, credit cards, PayPal or We Pay is accepted.

Cancellation Policy: Please notify Pounce ‘n Play Dog Walking LLC as soon as possible if you need to cancel all or part of your service.  Once service has started for the service period, cancellations and/or early returns are non-refundable.    ***Please understand that we may have turned away other clients because we have reserved time for you, especially during the holiday seasons, which are the busiest periods. Your cooperation in adhering to our cancellation policy is greatly appreciated.***  Please notify Pounce ‘n Play Dog Walking LLC when you have returned so that we know your pet (s) is/are safely back in your care.

Visit Policy: Normal visiting hours are 7:00 AM until 8:00 PM. Visits scheduled outside of these hours are subject to an additional charge. All visit requests are scheduled within a two-hour window. Due to pet illnesses, traffic, inclement weather, etc. a specific time cannot be guaranteed for your pets’ visits. Pets requiring medications or special needs pets will be given priority.

Bad Check Policy: A $30 fee is assessed on all returned checks. All fees are due promptly and must be paid via cash or money order only.

Emergencies: Client agrees to authorize Pounce ‘n Play Dog Walking LLC to handle any emergencies that may arise. Pounce ‘n Play Dog Walking LLC will make every effort to contact client. In the event client cannot be contacted, client authorizes Pounce ‘n Play Dog Walking LLC to use their best judgment in dealing with the situation. Pounce ‘n Play Dog Walking LLC requires you to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances beyond our control such as the event of inclement weather or a natural disaster. Pounce ‘n Play Dog Walking LLC is not responsible for pets in these circumstances.

Inclement/Severe Weather: In the event of severe weather, Pounce ‘n Play Dog Walking LLC will initiate the following contingency plan: 1) Every effort will be made to reach your home safely; 2) The service schedule may be changed, interrupted, altered or cancelled at our discretion; 3) If it is not possible to safely drive to your home, your emergency contact will be notified as soon as reasonably possible; 4) You will be notified that the aforementioned contingency plan has been activated.

Updates: The client is responsible for providing Pounce ‘n Play Dog Walking LLC with updates on any changes regarding your pet’s care, health, behavior and/or any other pertinent information.

Medications/Vaccinations: Under no circumstances will Pounce ‘n Play Dog Walking LLC provide service to any pet that has any form of contagious illness. We require that all pets have the necessary vaccinations, immunizations, and flea and tick treatments before the start of any service.

Leashes: All dogs will be required to be on a leash, and in the care, custody, and control of the walker. If any pet has control issues on a leash, is leash aggressive, or not properly leash trained will not be taken out of the client’s enclosed or fenced in property. Client is responsible for supplying a leash, collar and/or harness.

Access to Your Home by Others: If Client allows any other person(s) access to their home during Pounce ‘n Play Dog Walking LLC contract period, Pounce ‘n Play Dog Walking LLC cannot be held liable for any damages to your property or pets as a result. Please notify Pounce ‘n Play Dog Walking LLC if someone will be in your home.

Key Copies and Access to Your Home: Clients must provide 2 working sets of keys to be used for entry.  Due to power outages and sensitive garage door openers, client must provide a key to a door in addition to the garage door opener or key pad codes for garage doors.  If your pet is strictly outdoors, access to your home in case of an emergency, inclement weather or to a restroom must still be allowed. For clients who choose not to keep your key(s) on file with Pounce ‘n Play Dog Walking LLC, there is a key pickup/drop off charge of $10 for each trip. 

***The terms of the policies apply to all pets owned by the client, including any new pets the client obtains on or after the date the contract was signed, at any location the owner designates for service.***