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FAQ

Frequently Asked Questions 

  • Yes we are insured and bonded through Business Insurers of the Carolinas 

  • Go to the menu bar and under “client resources” you will see a tab for new clients. Please fill out our new client introductory form. 

    If you have questions please feel free to contact us @ 317.529.4395 or by email at syndi0804@yahoo.com

  • We accept cash, checks, credit cards and PayPal.  Returned checks are subject to a $30 fee. 

  • Each client has individualized needs, so we offer daily dog walks, pet sitting while you’re away on business or vacation, and overnight pet sitting in your home.

  • We will discuss your pet care and home care in detail with you.  Please click here to create your New Client online profile to get started.  We will review the preferred home entry method, collect 2 keys, and discuss the alarm system.  We will answer any questions you might have, and take time getting to know your pet. 

  • This way your pets can stay in the comfort and security of their own home.  Some pets do not do well in boarding facilities.  Many become stressed, and they can catch illnesses from other pets in the facility.  A professional pet sitter is insured, bonded, and will be certified in pet CPR and First Aid.  Professional pet sitters are experienced dealing with different pets on a daily basis, as well as any emergencies that may arise. 

  • Please ensure you have plenty of supplies such as pet food, cat litter, medication, and treats.  Also leashes and bowls should be left out or discussed with the pet sitter where they may be found.  Cleaning products should also be left out should there be any messes that need attention. 

  • The pet sitter will refresh the water for your pet and feed if requested.  Dogs will be walked or taken outside for fresh air, exercise, and relief.  During the meet and greet, you and your pet sitter will discuss your desires for visit length and services to be provided. 

  • Your pet sitter will follow the emergency instructions provided on the Pet Information form and agreed to on the Service Agreement.  Every attempt will be made to contact you and/or your emergency contact immediately.

  • If your pet sitter has an emergency, we will attempt to contact you for approval before sending over another qualified pet sitter to take care of your pets.  If this is not acceptable, you may cancel the service and make other arrangements. Please keep in mind all of our dog walkers are trained, insured, and bonded.

  • We understand that things happen, so we do not charge a cancellation fee.  If you need to reschedule, we will make every attempt to accommodate the new dates and times requested. 

  • Payment is due at the start of service.  We accept cash, checks, credit cards and PayPal.  Returned checks are subject to a $30 fee. 

  • Please visit our website,  www.pouncenplayindy.com, and click on “new clients click here”.  You will fill out your profile and request services.  Pounce ‘n Play will contact you to schedule the meet and greet.